Updated: January 1, 2026
Welcome to MyNINA.ai.
Privacy Policy
MyNINA.ai respects your privacy.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, contact us, schedule a consultation, use our services, or communicate with us.
By using our website or submitting information to MyNINA.ai, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including your name, business name, email address, phone number, website, business address, message details, appointment preferences, service interests, and any other information you submit through our website, forms, phone calls, emails, text messages, surveys, chat widgets, or other communication methods.
We may also collect information related to your business needs, customer communication goals, reputation management goals, marketing preferences, CRM setup, automation needs, and other details necessary to evaluate or provide services.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, tracking pixels, server logs, website forms, chat widgets, or similar technologies.
This information may include your IP address, browser type, device type, pages viewed, time spent on the website, referring website, general location information, form activity, and other website usage information.
This information helps us understand how visitors use our website, improve our marketing, troubleshoot issues, measure performance, and improve the user experience.
3. How We Use Your Information
We may use the information we collect to respond to your inquiries, contact you about our services, schedule consultations, provide quotes or proposals, deliver services, manage customer relationships, improve our website, improve our marketing, send follow-up messages, provide customer support, process payments, operate automation systems, and comply with legal obligations.
We may also use your information to send business-related communications by phone, email, text message, or other communication methods, including service updates, appointment reminders, marketing messages, review requests, follow-up messages, and other communications related to your inquiry or services.
4. Contact Form Submissions
When you submit a contact form on our website, you authorize MyNINA.ai to contact you using the information you provided.
This may include contacting you by phone, email, text message, voicemail, or other communication methods regarding your inquiry, our services, scheduling, follow-up, and related business purposes.
Submitting a form does not create a client relationship unless and until a separate agreement, proposal, invoice, or service arrangement is accepted by both parties.
5. Text Messages and Email Communications
If you provide your phone number or email address, you agree that we may contact you regarding your inquiry, services, appointments, follow-up, and related business purposes.
Message and data rates may apply.
You may opt out of marketing text messages by replying STOP, or by contacting us directly.
You may unsubscribe from marketing emails by using the unsubscribe link if one is provided, or by contacting us directly.
Even if you opt out of marketing communications, we may still send non-marketing messages related to active services, transactions, support, appointments, account administration, or legal matters.
6. AI Voice Agents, Call Recordings, and Automation
MyNINA.ai may provide or use AI voice agents, call handling systems, chatbots, CRM tools, SMS systems, email systems, review request systems, and related technologies.
Depending on the services used, communications may be recorded, transcribed, analyzed, routed, tagged, summarized, or stored for business purposes such as lead capture, appointment scheduling, customer support, quality assurance, training, service improvement, and automation.
If you are a client using our services, you are responsible for notifying your customers, leads, callers, employees, and other users as required by applicable law and for obtaining any required consent for call recording, text messaging, email marketing, AI interactions, and automated communications.
7. Customer Data Processed for Clients
When we provide services to business clients, we may process information about their customers, leads, contacts, prospects, callers, or website visitors.
This may include names, phone numbers, email addresses, appointment information, review feedback, call details, message history, form submissions, survey responses, CRM records, and other information needed to provide the requested services.
When we process this information on behalf of a client, we use it to provide, maintain, support, and improve the services requested by that client.
Our clients are responsible for ensuring they have the legal right and proper consent to collect, provide, and use this information.
8. Reputation Management and Review Requests
If you use or interact with reputation management services, we may collect and process customer feedback, review request activity, survey responses, star ratings, comments, contact information, review links, and related communication history.
This information may be used to request reviews, route feedback, notify a business of customer concerns, help businesses respond to reviews, improve customer experience, and support reputation management workflows.
MyNINA.ai does not control third-party review platforms such as Google or other websites. Information submitted to third-party platforms is governed by the privacy policies and terms of those platforms.
9. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to improve website performance, understand visitor behavior, measure advertising effectiveness, and support marketing efforts.
You may be able to disable cookies through your browser settings.
Some website features may not function properly if cookies are disabled.
Third-party platforms may also collect information through embedded tools, tracking pixels, forms, calendars, chat widgets, videos, analytics scripts, or advertising tools.
10. How We Share Information
We do not sell your personal information.
We may share information with service providers, software platforms, contractors, CRM providers, email providers, SMS providers, phone providers, payment processors, analytics providers, advertising platforms, hosting providers, calendar tools, automation tools, AI technology providers, and other vendors necessary to operate our business and provide services.
We may also share information when required by law, to protect our legal rights, to prevent fraud or abuse, to enforce our agreements, to respond to legal requests, or as part of a business transfer, merger, sale, or restructuring.
11. Third-Party Platforms
Our website and services may use third-party platforms such as CRM systems, email platforms, SMS providers, phone systems, analytics tools, advertising platforms, calendar tools, website hosting providers, payment processors, review platforms, and AI technology providers.
These third parties may collect, process, store, or transmit information according to their own privacy policies and terms.
MyNINA.ai is not responsible for the privacy practices, security practices, policies, or content of third-party platforms.
12. Data Security
We use reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, software platform, communication system, or method of electronic storage is completely secure. We cannot guarantee absolute security of any information transmitted to or stored by us.
13. Data Retention
We may retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, improve our services, and operate our business.
The length of time we retain information may depend on the type of information, the nature of the services, legal requirements, client instructions, and legitimate business needs.
14. Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to legal, contractual, operational, and security limitations.
You may opt out of marketing emails by using the unsubscribe link if available or by contacting us directly.
You may opt out of marketing text messages by replying STOP.
You may control cookies through your browser settings.
15. Children’s Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
16. State Privacy Rights
Depending on where you live, you may have certain privacy rights under applicable state privacy laws.
These rights may include the right to request access to personal information, request correction, request deletion, opt out of certain processing activities, or receive information about how your data is used.
Some privacy laws apply only to businesses that meet certain thresholds.
If a privacy law applies to MyNINA.ai and your information, we will respond to applicable requests as required by law.
17. Do Not Track Signals
Some browsers offer a Do Not Track signal.
Because there is not a uniform industry standard for responding to these signals, our website may not respond to Do Not Track signals.
You may still control cookies and tracking through your browser settings and other available privacy tools.
18. Links to Other Websites
Our website may contain links to third-party websites, platforms, forms, calendars, payment pages, review sites, social media pages, or other online services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites. You should review the privacy policies of any third-party websites you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised Last Updated date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
20. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
MyNINA.ai
Website: https://mynina.ai
Email: [email protected]
By submitting this form, you agree that MyNINA.ai may collect and use your information to respond to your inquiry and contact you by phone, email, or text regarding our services.