Updated: January 1, 2026
Welcome to MyNINA.ai.
These Terms of Service govern your use of our website, contact forms, communications, services, and related offerings provided by MyNINA.ai.
By accessing our website, submitting a form, contacting us, scheduling a consultation, or using our services, you agree to these Terms of Service.
1. About MyNINA.ai
MyNINA.ai provides business automation, AI-powered communication tools, AI voice agent solutions, reputation management, CRM-related services, marketing automation, website and funnel support, messaging workflows, and related business technology services.
Our services are designed to help businesses improve communication, follow-up, customer engagement, appointment scheduling, review generation, and operational efficiency.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You may not use this website or our forms to submit false, misleading, or fraudulent information, interfere with the security or operation of the website, send spam or abusive messages, misrepresent your identity or business, or violate any applicable laws or regulations.
We reserve the right to restrict access, refuse service, or take appropriate action if we believe our website or services are being misused.
3. Contact Forms and Information You Submit
When you submit a contact form, request a consultation, or provide information through our website, you agree that the information you provide is accurate and that you have the authority to submit it.
By submitting your contact information, you authorize MyNINA.ai to contact you by phone, email, text message, or other communication methods regarding your inquiry, our services, scheduling, follow-up, and related business purposes.
Message and data rates may apply depending on your phone carrier.
Submitting a form does not create a client relationship unless and until a separate agreement, proposal, invoice, or service arrangement is accepted by both parties.
4. No Guarantee of Results
MyNINA.ai may provide tools and services intended to improve business processes, customer communication, reputation management, lead follow-up, review requests, and marketing outcomes.
However, we do not guarantee specific results, including increased revenue, increased leads, increased customer reviews, improved Google ranking, removal of negative reviews, specific marketing performance, specific conversion rates, business growth, or profitability.
Results depend on many factors, including your industry, offer, customer base, reputation, market conditions, response times, implementation, and ongoing use of the services.
5. Reputation Management Services
Our reputation management services may help businesses request feedback, collect reviews, respond to reviews, and route customer experiences through review or feedback surveys.
You are responsible for complying with all applicable platform policies, including Google’s review policies and any applicable laws regarding customer communications, testimonials, endorsements, and review solicitation.
MyNINA.ai does not guarantee that any review will be posted, removed, changed, approved, or displayed by Google or any other third-party platform.
6. AI Voice Agents and Automation Services
AI-powered tools, voice agents, chatbots, workflows, and automation systems may be used to assist with communication, call handling, appointment requests, lead capture, follow-up, and other business processes.
You understand that AI and automation systems may occasionally misunderstand, misclassify, fail to respond correctly, or provide incomplete information.
MyNINA.ai is not responsible for losses caused by inaccurate, incomplete, delayed, or failed automated communications.
You are responsible for reviewing and approving the setup, scripts, workflows, responses, business rules, and information used by any AI or automation system.
7. Third-Party Platforms and Integrations
Some services may involve third-party platforms, software, APIs, phone systems, messaging providers, CRM systems, email providers, payment processors, review platforms, or other external tools.
MyNINA.ai is not responsible for outages, pricing changes, data loss, policy changes, account restrictions, deliverability issues, service limitations, or technical failures caused by third-party platforms.
Your use of third-party platforms may also be subject to their own terms, conditions, and privacy policies.
8. Payments, Trials, and Subscriptions
If you purchase services from MyNINA.ai, payment terms will be provided in a separate proposal, invoice, checkout page, written agreement, or service description.
Some services may be offered as a free trial, promotional offer, setup package, monthly subscription, or custom service arrangement.
Unless otherwise stated in writing, fees are due according to the terms shown on your invoice or agreement.
Subscription services may renew automatically. Setup fees, onboarding fees, custom work, and completed services may be non-refundable. Failure to pay may result in suspension or cancellation of services.
Any cancellation policy, refund policy, or minimum service term should be confirmed in your specific service agreement or invoice.
9. Customer Responsibilities
As a customer or prospective customer, you are responsible for providing accurate business information, ensuring you have permission to contact your customers or leads, complying with applicable privacy, telemarketing, email, SMS, and advertising laws, reviewing and approving messaging, scripts, offers, and workflows, maintaining access to your accounts, domains, phone numbers, email accounts, and third-party platforms, monitoring your business communications and customer interactions, and responding to customers when needed.
MyNINA.ai may assist with setup and automation, but you remain responsible for your business operations and compliance obligations.
10. SMS, Email, and Communication Compliance
IIf our services include SMS, email, voicemail, phone calls, or automated communications, you are responsible for ensuring that your business has proper consent and authority to contact recipients.
You agree not to use our services to send unlawful, deceptive, abusive, or unauthorized communications.
You are responsible for complying with laws and regulations that may apply to your business communications, including rules related to telemarketing, text messaging, email marketing, opt-outs, and consumer privacy.
11. Intellectual Property
All website content, branding, text, graphics, designs, service descriptions, logos, strategies, templates, prompts, scripts, and other materials created by MyNINA.ai are owned by MyNINA.ai or its licensors unless otherwise stated in writing.
You may not copy, reproduce, distribute, sell, or reuse our materials without written permission.
Any custom materials created specifically for your business may be subject to the terms of your separate service agreement.
12. Confidentiality
During the course of providing services, either party may receive non-public business, customer, technical, marketing, or operational information.
Both parties agree to use reasonable care to protect confidential information and not disclose it to unauthorized third parties, except as required to provide services, comply with the law, or operate necessary third-party systems.
13. Privacy
Your use of our website and services may involve the collection and processing of personal information.
Please review our Privacy Policy for more information about how information may be collected, used, and protected.
I14. Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis.
We make no warranties or guarantees that the website will always be available or error-free, that the services will meet every business need, that AI or automation tools will be perfect or error-free, that third-party platforms will remain available or unchanged, or that any specific business result will be achieved.
To the fullest extent permitted by law, MyNINA.ai disclaims all warranties, express or implied.
15. Limitation of Liability
To the fullest extent permitted by law, MyNINA.ai will not be liable for indirect, incidental, consequential, special, punitive, or lost-profit damages arising from your use of our website, services, AI tools, automation systems, third-party integrations, or communications.
Our total liability for any claim related to our services will not exceed the amount you paid to MyNINA.ai for the specific service giving rise to the claim during the one month prior to the claim.
16. Indemnification
You agree to indemnify and hold harmless MyNINA.ai, its owners, employees, contractors, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our services, your violation of these Terms, your violation of applicable laws or regulations, your communications with customers or leads, your misuse of AI, automation, email, SMS, phone, review, or marketing tools, or information, content, or customer data you provide to us.
17. Termination
We may suspend or terminate access to our services if we believe you have violated these Terms, failed to pay required fees, misused the services, violated applicable laws, or created risk for MyNINA.ai, our systems, or third-party providers.
You may stop using our website at any time.
Cancellation of paid services may be subject to your specific agreement, subscription terms, invoice terms, or written service arrangement.
18. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a revised Last Updated date.
Your continued use of the website or services after changes are posted means you accept the updated Terms.
19. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes related to these Terms or our services shall be handled in the appropriate courts located in Florida, unless otherwise required by law or agreed in writing.
20. Contact Us
If you have questions about these Terms of Service, please contact us:
MyNINA.ai
Website: https://mynina.ai
Email: [email protected]
By submitting this form, you agree to be contacted by MyNINA.ai by phone, email, or text regarding your inquiry and agree to our Terms of Service and Privacy Policy.